Project Jeanne Bohn (1 results)
Online Customer Care : Applying Today's Technology to Achieve World-Class Customer Interaction.
Cusack, Michael, 1955- [aquisitions ed., Roger Holloway; project ed., Jeanne Bohn]
Published by Milwaukee, WI : ASQ Quality Press, 1998., 1998
- Hardcover
Seller: Joseph Valles - Books, Stockbridge, GA, U.S.A.Joseph Valles - Books
Contact seller5-star sellerCondition: Used - Very good
£ 18.65
£ 12.79 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. Pictorial boards ; vix, 265 pp. ; ISBN: 0873893832 (alk. paper); 9780873893831 (alk. paper) LCCN: 97-46441 ; LC: HF5415.5; Dewey: 658.8/12 ; OCLC: 37966371 ; "A timely and desirable resource for any organization attemping to set up and maintain a world-class customer care operation, this book pro…vides a comprehensive introduction to the emerging technologies in customer care. Cusack explains how process-driven system design, user interaction, content provisioning, and data gathering can help your organization achieve best in class customer care. Organizations looking for cost-effective ways to service their customer using integrated online solutions for their customer care environments will gain much insight from this one-stop, complete resource. A high degree of detail is provided by the author giving you substantial guidance when reengineering a call center. Also included are numerous case-in-point examples and flow charts which provide additional insights and ease in understanding." ; VG. Book.
