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Emotional Intelligence: & Organization Citizenship Behaviour (OCB)
Language: English
Published by LAP LAMBERT Academic Publishing, 2011
ISBN 10: 3843385181 ISBN 13: 9783843385183
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
£ 48.61
£ 11.98 shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketCondition: New. In.
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Emotional Intelligence: & Organization Citizenship Behaviour (OCB)
Language: English
Published by LAP LAMBERT Academic Publishing 2011-04-06, 2011
ISBN 10: 3843385181 ISBN 13: 9783843385183
Paperback. Condition: New.
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Emotional Intelligence: & Organization Citizenship Behaviour (OCB)
Language: English
Published by LAP LAMBERT Academic Publishing, 2011
ISBN 10: 3843385181 ISBN 13: 9783843385183
Paperback. Condition: Like New. Like New. book.
-
Emotional Intelligence : & Organization Citizenship Behaviour (OCB)
Language: English
Published by LAP LAMBERT Academic Publishing, 2011
ISBN 10: 3843385181 ISBN 13: 9783843385183
Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The present study was designed to examine the relationship between emotional intelligence's dimensions of employees working in service companies located in Penang and their organizational citizenship behaviors as perceived by their current supervisors in organization and to examine whether job control moderates the relationship between emotional intelligence's dimensions and organizational citizenship behavior's dimensions. Hypotheses were tested with 104 respondents received from 2 organizations. Results indicated that the appraisal, expression, and regulation of emotions in oneself is the most important dimension for all OCB's dimension except for conscientiousness, it was found that the appraisal, expression, and regulation of emotions in others is the most important dimension. Also, it was found that job control only moderated the relationship between emotional intelligence's dimensions and helping behavior dimension. Implications and limitations are also discussed and recommendations are provided for future research.
