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This Is Service Design Thinking : Basics, Tools, Cases
Published by Wiley & Sons, Incorporated, John, 2012
ISBN 10: 1118156307 ISBN 13: 9781118156308
Language: English
Condition: Good. Used book that is in clean, average condition without any missing pages.
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This Is Service Design Thinking : Basics, Tools, Cases
Published by Wiley & Sons, Incorporated, John, 2012
ISBN 10: 1118156307 ISBN 13: 9781118156308
Language: English
Condition: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
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paperback. Condition: Very Good. Dust Jacket Condition: no dustcover as issued. Lightly used cover, text and pages clean and unmarked, slight cover wearI ship Worldwide from Puerto Rico, USA.Listing Includes Books Image . Please email me if you need to see more pictures! The orders are processed promptly, carefully packaged and shipped within 1 day of purchase. PLEASE NOTE! if you need the book quickly, please Purchase Priority Shipping. Media will not show updates in mail confirmation till reaches continental U.S.
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Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
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Paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
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Condition: Acceptable. The cover and pages show excessive wear and/or damage. Book edges have stains. There are curled pages. The book has a curled cover.
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Condition: Good. SIGNED BY THE AUTHOR A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact (including dust cover, if applicable). The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or limited small stickers. Book may have a remainder mark or be a price cutter.
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paperback. Condition: Good. good condition, pages are clean and free of markings, light wear to corners and edges, has dust jacket where applicable, ships same or next business day.
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Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
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Condition: acceptable. Fairly worn, but readable and intact. If applicable: Dust jacket, disc or access code may not be included.
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Soft cover. Condition: Fine. Pages are clean and unmarked. Binding it tight. Cover shows very slight edge wear.
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This Is Service Design Doing : Applying Service Design Thinking in the Real World
Published by O'Reilly Media, Incorporated, 2018
ISBN 10: 1491927186 ISBN 13: 9781491927182
Language: English
Condition: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
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This Is Service Design Doing : Applying Service Design Thinking in the Real World
Published by O'Reilly Media, Incorporated, 2018
ISBN 10: 1491927186 ISBN 13: 9781491927182
Language: English
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
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This Is Service Design Doing : Applying Service Design Thinking in the Real World
Published by O'Reilly Media, Incorporated, 2018
ISBN 10: 1491927186 ISBN 13: 9781491927182
Language: English
Condition: Good. Used book that is in clean, average condition without any missing pages.
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This Is Service Design Doing: Applying Service Design Thinking in the Real World
Seller: Goodwill of Greater Milwaukee and Chicago, Racine, WI, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. Book is considered to be in good or better condition. The actual cover image may not match the stock photo. Hard cover books may show signs of wear on the spine, cover or dust jacket. Paperback book may show signs of wear on spine or cover as well as having a slight bend, curve or creasing to it. Book should have minimal to no writing inside and no highlighting. Pages should be free of tears or creasing. Stickers should not be present on cover or elsewhere, and any CD or DVD expected with the book is included. Book is not a former library copy.
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paperback. Condition: As New. This book is in near-perfect condition, showing minimal signs of use. It has clean, crisp pages with no markings or highlighting, and the spine and cover are intact without any creases or wear. This book appears as if it has been barely touched and is virtually indistinguishable from a brand new book. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Condition: New.
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Condition: New. Brand New.
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Condition: As New. Unread copy in mint condition.
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Condition: New. Brand New.
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Condition: As New. Unread book in perfect condition.
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Condition: As New. Unread book in perfect condition.
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This is Service Design Thinking: Basics, Tools, Cases
First Edition
Soft cover. Condition: Very Good. 1st Edition. The Covers Are In Very Good Condition. Soft Cover,books are NOT signed. We will state signed at the description section. we confirm they are signed via email or stated in the description box. - Specializing in academic, collectiblle and historically significant, providing the utmost quality and customer service satisfaction. For any questions feel free to email us. Inscribed by Author(s).
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Condition: As New. Unread book in perfect condition.
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Condition: good. Fast Free Shipping â" Good condition book with a firm cover and clean, readable pages. Shows normal use, including some light wear or limited notes highlighting, yet remains a dependable copy overall. Supplemental items like CDs or access codes may not be included.
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This is Service Design Thinking
Published by John Wiley and Sons Inc, US, 2012
ISBN 10: 1118156307 ISBN 13: 9781118156308
Language: English
Paperback. Condition: New. How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design. This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections: Basics: outlines service design thinking along five basic principlesTools: describing a variety of tools and methods used in Service Design ThinkingCases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service Design At the end, a one-page "Customer Journey Canvas" is included, which can be used to quickly sketch any service on a single sheet of paper-capturing different stakeholder concerns: e.g. customers, front-line staff and management.
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Soft cover. Condition: Fine. Fine trade paperback, clean and unmarked.
