Michael J. Murphy

Michael J. Murphy is a Principal Technical Architect and ServiceNow Trusted Advisor with decades of experience delivering solutions for Fortune 500 organizations, the Pentagon, NASA, the Department of Defense, and high-growth tech companies. Before becoming a technical architect, Michael worked as a Principal Technical Consultant at ServiceNow for almost eight years where he specialized in navigating complex technical environments, aligning technology with business outcomes, and building scalable, secure platforms.

As an entrepreneur and technology investor, Michael brings a business owner’s perspective to his writing. His books are not a rewrite of existing ServiceNow documentation; that resource already explains the "what." Instead, these guides are the books he wishes he could've handed every client before an engagement.

Michael’s writing addresses "configuration" questions by product - which are always process-related in disguise. He explores how platform pieces fit together, which decisions matter most, and where organizations consistently stumble, helping readers successfully bridge the gap between technical execution and business value.

My readers need the core knowledge to walk away from their systems and know what actually works, what quietly fails, and why.