Shrey Shivam

Shrey Shivam is a visionary data and AI leader with over a decade of experience driving

large-scale data transformation across global enterprises. As Senior Director and Head of

Data, Analytics; AI for EMEA at Fiserv, he specializes in building data products and AI-

driven platforms that accelerate customer growth, operational excellence, and business

innovation.

He has a proven track record of defining growth strategies, scaling high performing cross-

functional product & engineering teams, and commercializing innovative data solutions

across industries including including fintech, insurance, retail, e-commerce, digital media,

investment banking, as well as transaction-led marketplaces spanning music, food, lifestyle,

news, legal, and travel. His expertise spans product management, data strategy, machine

learning & AI, and modern data platforms, with deep hands-on experience across cloud, big

data, and AI ecosystems.

Prior to Fiserv, Shrey held leadership roles at Prudential Financial and Times Internet, and

co-founded a technology startup, bringing together entrepreneurial thinking with deep

technical acumen. His diverse experience across startups, consulting, and enterprise

environments gives him a unique perspective on building scalable, customer-centric

solutions.

Shrey holds a BTech in Information Technology from Cochin University of Science and

Technology and an MBA from Queen's University Belfast. He is also co-author of the book