Liz Penner

Liz Penner is an author, educator, entrepreneur, and real estate professional whose work focuses on customer experience, entrepreneurship, leadership, and real estate brokerage management.

With more than twenty years of experience in the real estate industry, Liz has built a career spanning sales, business development, education, and professional leadership. A licensed Realtor® and Associate Broker in British Columbia, she has earned Master Medallion status for ten consecutive years, placing her among the Fraser Valley’s top-performing real estate professionals.

In addition to her work in real estate, Liz teaches business, marketing, customer service, legal studies, and entrepreneurship through professional and post-secondary education programs. She has served on committees with the Fraser Valley Real Estate Board, the British Columbia Real Estate Association, and the Canadian Real Estate Association, contributing to industry education and professional standards. Liz holds a Bachelor of Business Administration and is completing her Master of Business Administration (MBA).

Liz is the author of Managing Customer Experience: Small Business and Entrepreneurship Essentials and The Ultimate Real Estate Brokerage Recruitment and Retention Playbook. Her writing combines research-based insights with practical, real-world experience, helping business owners, leaders, educators, and industry professionals create stronger organizations, improve customer relationships, and support long-term success.

When she is not teaching, writing, or working with clients, Liz enjoys exploring the intersections of business strategy, organizational behavior, communication, leadership, and lifelong learning.