Tom Fagerhaug
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Root Cause Analysis: Simplified Tools and Techniques
Andersen, Bjorn; Fagerhaug, Tom
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Mapping Work Processes
Andersen, Bjørn; Fagerhaug, Tom; Henriksen, Bjørnar
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Performance Measurement Explained: Designing and Implementing Your State-of-the-art System
Anderson, Bjorn; Fagerhaug, Tom
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ASQ Pocket Guide to Root Cause Analysis
Andersen, Bjørn; Fagerhaug, Tom Natland
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