Stan Maklan
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Customer Relationship Management: Perspectives from The Marketplace
Knox, Simon; Payne, Adrian; Ryals, Lynette; Maklan, Stan; Peppard, Joe
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Customer Relationship Management: Concepts, Applications and Technologies
Prior, Daniel D.; Buttle, Francis; Maklan, Stan
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Customer Relationship Management: Concepts and Technologies
Buttle, Francis
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Customer Relationship Management-Concepts and Tools, 2e
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Customer Relationship Management: Concepts and Technologies
Buttle, Francis
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