Paul Roberts

Paul Roberts is CEO and co-founder of MyCustomerLens, the always-on client listening platform for B2B services firms, and the co-author of the book ‘Listen Differently’.

Paul has a passion for using customer experience to drive better business outcomes. He began his career as a direct marketer in financial services, before switching to the customer & revenue growth team at PwC Australia. MyCustomerLens was born from the idea that if firms listen differently they can turn the client voice into a revenue engine and competitive advantage.