Mel Loy is a self-confessed serial ideator, obsessed with how humans communicate. She is the Founder & CEO of Hey Mel! Communication & Training, a small but energetic agency based in Australia, supporting clients all over the world. She got her start in the world of words when studying journalism, and while she soon figured out she didn't want to work in a news room, she fell in love with the art of communication. After 25-ish years in strategic communications, she knows what makes people tick, and how to get the best outcomes by harnessing the power of communication.