Stacy Palmer CPXP

Stacy Palmer is a visionary thinker and pragmatic strategist who has been a critical leader in the rapid expansion of experience as a central conversation in healthcare. Through her role as senior vice president and COO at The Beryl Institute, she has helped expand the focus on experience into a true global movement.

With a commitment to gather, understand, and integrate insights from The Beryl Institute community, Stacy helped establish a resource library that shares how healthcare organizations around the world are creating positive experiences for patients, family members, and caregivers. As host of the PX Marketplace Series’ To Care Is Human podcast, she also works with solution providers to broaden industry awareness of the tools available to them to impact experience.

Stacy helps organizations bring experience strategy to life through keynote speeches and workshops. She has co-authored numerous papers and stays connected to the work on the front lines, sharing experience journeys in the Institute’s On the Road series of articles.

Stacy and her husband, Rick, reside in Colleyville, Texas, where they raised their daughters, Maya and Luca. Driven by her commitment to elevating human experience, Stacy volunteers regularly in the community through religious and service organizations, provides mentorship, and is a passionate advocate for the foster care community.