Karolyn Marshall

Karolyn is a passionate advocate for exceptional customer service and a dynamic author dedicated to driving change in the Black community. With years of experience as a legal executive administrative professional and educator, she combines her expertise in service delivery with her commitment to uplifting underserved communities. Karolyn’s books, Customer Service S.W.A.G.G. and Negro, Please!, tackle pressing issues in customer service with insight, humor, and actionable solutions. As the founder of Happy Black Kustomer, she trains businesses to deliver profitable, inclusive service experiences. Karolyn’s work empowers individuals and businesses to embrace excellence and foster meaningful change.