Roberto Giuliani

Roberto Giuliani is a Quality professional with more than 30 years of experience in Quality Management and Improvement.

Degree in Mechanical Engineering.

Since 2016 he has been working in an American multinational company (Littelfuse, Inc)

From 1986 to 2016 he served in various companies in the automotive sector (Magneti Marelli - Sogefi Filtration - Cooper Automotive - Federal Mogul - Menber's).

Author of three books on Quality Improvement:

• "Eliminare e Prevenire Problemi e Difetti nei Prodotti" - 2013 Franco Angeli

• "Fare Qualità è Possibile!" - 2016 Amazon

• “Root Cause Analysis Insights” - 2023 Amazon

Early in his professional career, following the teachings of W.E. Deming, he was a passionate promoter of quality improvement through the application of statistical techniques to production process control and product design.

Later in his professional life, he realized that most quality problems arise because their causes have not been identified and eliminated in advance, for these two reasons:

1. Deficiencies in Technical Know-How

2. Incomplete or superficial Preventive Analysis of Potential Problems/Causes (FMEA)

Unfortunately, quality problems caused by know-how deficiencies cannot be prevented unless we are aware of our shortcomings.

This type of problem is often the most difficult to solve, as the technical causes are unknown.

Their identification requires careful and methodical investigations.

When he found himself facing this type of problem, it was very helpful to adopt the method he called the "Physicist Investigation Method".

Thanks to this method and the collaboration of valid teams of technicians, he managed to solve problems that had remained unsolved for many years, significantly reducing their impact on costs and turnover.

Quality problems resulting from incomplete or superficial preventive analyses are instead preventable by improving analysis capabilities.

Checklists and guidelines on how to conduct the analysis reduce the likelihood of performing an incomplete analysis.

The awareness of the three sequential levels of causes through which to conduct the analysis avoids its superficiality (both in the preventive and reactive analyses).

Improved analysis capabilities of the teams involved in preventive and reactive analyses were able to significantly reduce the frequency and recurrence of quality problems.