Emma Carter

Award-winning design leader, speaker, author, and mentor with twenty years of experience driving a customer-centric approach to problems. I love leading organisations and teams through the journey of taking a human-centred approach to their challenges, leading cross-functional agile teams to think from the user’s perspective and deliver value. I've helped nurture designers to better tackle the challenges and conflicts within Agile delivery teams and bring stakeholders along on the design journey.

I'm in constant pursuit of creating better and more engaging moments, that solve problems across all the customer, employee and brand touch-points to create a total brand experience that adds value to the users and businesses.