Jess Baker is a chartered psychologist and associate fellow of the British Psychological Society. She started her career in healthcare before specialising in business psychology. She has delivered webinars from her loft in Shropshire to global audiences, and is a commissioned writer on wellbeing and mental health. She is an award-winning coach and comments in the press on leadership and psychology. As an expert on the wellbeing of helpers, she offers her services on a voluntary basis to charities.