Jan Timms

Jan Timms founded Get Smart Services in 2011, after spending fifteen years in franchise sector senior management roles. She completed a seven year empirical research study in 2020 that created an evidence based formula for success in franchising and became the catalyst for The Ultimate Franchising Success Formula.

Jan is a well known franchising all rounder with many years of practical experience in sales, marketing, and L&D, as well as the creator of several successful businesses of her own, which were profitable when sold. She has enjoyed a very successful career underpinned by a strong theoretical framework gained through completing a PhD research study on franchising success factors, a Master of Management, a Postgraduate Diploma in Learning and Development, and a Diploma of Franchising.

Jan started her franchising journey running a company owned franchise operation and taking annual turnover from $2.5 million to over $5 million over a two and a half year period. She achieved this success by implementing a successful sales growth strategy that focused on major account sales in identified vertical market segments.

She then headed up the people development function for an international franchise group, establishing a Learning Academy from conception through to implementation and then registered training organisation (RTO) status.

In 2013, Jan embarked on a PhD research study into the factors that differentiate the strongest, most successful franchise systems in the world from ordinary, lower-performing systems. This seven year empirical research study identified critical factors that impact business performance in the franchise sector.

The research team was initially headed up by Professor Rajiv Dant from the University of Oklahoma and Professor Scott Weaven from Griffith University in Queensland, Australia. Supervision was taken over by Professor Lorelle Frazer from University Sunshine Coast when Rajiv sadly passed away three years into the research study.

The knowledge gained from conducting this research matured into a book called The Ultimate Franchising Success Formula.

These days, Jan uses her skills, knowledge, and practical business experience to help and support Get Smart Services clients to implement this powerful, evidence based formula for success in franchising.