Alessandro Laureani

▶️ MY EXPERTISE: 20 plus years as an Operational Excellence leader in the services and tech industry. For the past twenty years I have been working in multinational environments, leading business transformation programs across the world, using Lean Six Sigma and other Quality Management tools, particularly in the areas of Customer Experience, Customer Support and Product Operations. I’m also a keynote speaker and published author in the field of Leadership and Operational Excellence.

▶️ INDUSTRY EXPERTISE: Tech | Cloud | SaaS | Advertising | Computer Software & Hardware | Automotive | Consumer Services | Information Technology | Transportation.

▶️ GLOBAL LEADERSHIP: Successful completion of programs across many countries ➡️ Ireland, UK, India, Singapore, USA, Italy, Poland, Switzerland.

▶️ MY SPECIALTIES: Operations Management | Business Transformation | Operational Excellence | Lean Six Sigma | Customer Experience | Product Operations.