Jeff Sheehan

Jeff Sheehan is a customer experience practitioner, CX author, and active member of the global CX community. He has energetically served customers for more than 25 years with experience leading customer strategy, customer support operations, service sales, service program & project leadership, and digital transformation management consulting & advisory work. Jeff is passionate about driving greater customer intimacy, improving operational efficiency, and driving growth using pragmatic solutions built on the pillars of strategy, people, process, and technology (NOT jargon, buzzwords, or BS).

Jeff accrued his CX bona fides working for national and international organizations, including NCR Corporation, Digex, MICROS Systems, Inc., RSM, LLP, Computer Sciences Corporation, Apple, and KBC Bank Ireland, and a wide array of enterprise and middle-market customers across the financial services, retail, consumer goods, and technology sectors.

Recognized as a Top 50 Global Thought Leader & Influencer on Customer Experience and in Business Strategy by Thinkers360, Jeff is also a founding member and Ireland’s Ambassador to the European CX Organization (www.ECXO.org), and a judge in the 2021 European Customer Centricity Awards.


Jeff’s first career was a decade of military service with the US Army as an officer and helicopter pilot. An avid traveler who has lived in 7 US states and 6 countries, Jeff enjoys fishing, cycling, music, cooking, and family…and fireworks! Jeff is a native of Boston, Massachusetts and lives in Dublin, Ireland.

Connect with Jeff on LinkedIn https://www.linkedin.com/in/jeffsheehandublin   

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