Jason Ten-Pow

The son of immigrants, Ten-Pow moved to Canada with his family when he was seven years old. His passion for customer experience was sparked as a teenager, while working behind the meat counter of a carnival-themed grocery store in Toronto, Ontario. From there, Ten-Pow co-ran a niche computer technology company, Visionary Enterprises, that built and installed computers and networks. This venture taught him the basics of running a business, and his commitment to customer service, sparked the confidence to found ONR, his CX consulting firm, in 2001.

As the founder and president of ONR, Ten-Pow has expanded his lifelong passion for creating unbreakable customer relationships into an organization with more than 20 years of experience helping renowned brands evolve their customer success stories.

ONR’s bespoke approach helps brands collect and share better customer knowledge effectively across their organizations so that they can align with and act on their customers' wants, needs, and desires while differentiating themselves in a way that leads to a sustained increase in revenues and profits, organizational efficiency, and employee satisfaction.

By creating the Collect/Share/Act method for accelerating CX Transformation, Ten-Pow wrote the playbook for creating unbreakable customer relationships. Released in spring 2021, UNBREAKABLE pulls back the curtain on the brands that seem to effortlessly build and maintain strong relationships with customers and lays out an actionable path for any company to do the same.

You can connect with Jason Ten-Pow via

linkedin.com/in/jtenpow

ONRCX.com

We are ONR, and we have been helping renowned brands evolve their customer success stories for more than 20 years.

Today’s data-driven market has set the stage for brands to achieve greater ROI and stronger customer relationships than ever before. In fact, brands that prioritize customer relationships are 6x more likely to create measurable increases in both revenues and profits. ONR enables companies to elevate their customer experience by re-imagining and re-building the relationship of trust between brands and their customers.

Blake Morgan, CX Futurist, author of The Customer of the Future “Too often, leaders are concerned about the bottom line instead of customers. Investing in CX requires putting forth time, effort, and resources, and many leaders are hesitant to put money towards something that they don’t think proves an obvious return. In these cases, customer experiences never improve. But in reality, investing in customer experience pays off in increased revenue, customer loyalty and a host of other factors.”

Through our cutting-edge data collection capabilities, analytical and CX expertise, data-inspired storytelling, and custom CX reporting platform, we help your brand extract the right kind of customer knowledge so that you can confidently prioritize the actions that deepen customer relationships.

Deb Kerschen, manager, social customer support, Intel Corporation “Today, more than ever, a brand needs to be authentic. They need to walk their talk. Don’t say “We’re customer-centric,” then make it difficult for a customer. If your actions don’t align with your words, you create doubt in your customers’ minds about what you really care about. That doubt can fester and undermine your relationship and, ultimately, your brand. If a company does things that promote trust and commitment, it’s building a genuine long-term relationship. When customers feel cared for before, during, and—believe it or not—after a purchase, the brand is creating the most value. You can’t have a deep relationship without that authenticity.”

No matter the focus, whether it’s navigating an ongoing demand or designing for a specific desired outcome, ONR’s team helps to advise and accelerate the results that strengthen relationships with your customers, your teams, and your bottom-line, supported by continual analysis and feedback. When it comes to cultivating unbreakable customer relationships, ONR’s team becomes part of your team, every step of the way.

Alanna Brown, Sr. Director of Marketing, Puppet “The team at ONR went above and beyond to identify the best solution for a very challenging project. They took the time to understand our objectives and suggested creative approaches to help us get to the heart of the questions we wanted to answer. ONR’s analytical and problem-solving skills are top-notch”

PODCASTS:

Listen to ONR’s President Jason Ten-Pow discuss what it takes to build unbreakable relationships with your customers on CXChronicles Podcast here: https://tinyurl.com/2p8but24

Listen to ONR’s President Jason Ten-Pow discuss the key to building unbreakable customer relationships on Navigating the Customer Experience here: https://tinyurl.com/mryf4stp

Listen to ONR’s President Jason Ten-Pow discuss Authentic Customer Conversations on Amazing Business Radio here: https://tinyurl.com/398ve2ut

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