Charlotte Purvis

CHARLOTTE PURVIS is a highly accomplished entrepreneur, consultant, and professional speaker with over 20 years of service to pharmaceutical companies, access-to-medicine programs, corporations of all sizes, higher education, state government, non-profits, and individual clients. Using her Customer Communication Formula, Charlotte has influenced millions of customer interactions. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business.

Charlotte holds B.S. and M.S. degrees from the University of Wisconsin-Madison. She has served in training, leadership, and teaching roles at Iowa State University, North Carolina A&T State University, North Carolina Department of Human Resources, and North Carolina Central University.

“Charlotte has a way of distilling the essence of human interactions to their core and relaying practical steps to take one’s Customer Experience skills from good to exceptional.”

-Paul Irving, MBA

Project Manager

(former Customer Service Professional)

“With Charlotte’s help, I’ve learned how to communicate good news, bad news, and unwanted news to various stakeholders globally.”

-Tamika Tyson

Global credit leader