Business Transformation, Enterprise Architecture and Digital Transformation
Author:
Reimagine Chatbots with Microsoft Power Virtual Agents - [2021]
Fundamentals of CRM with Dynamics 365 and Power Platform – [ 2020]
Microsoft Dynamics 365 Customer Engagement Administration – [2019]
Configuring and Extending Dynamics 365 Customer Engagement – [2018]
Getting Started with Dynamics 365 Customer Engagement – [2018]
Microsoft Dynamics CRM 2016 Customization – [2016]
Microsoft Dynamics CRM Customization Essentials – [2014]
Microsoft Dynamics CRM 2011 Scripting Cookbook – [2013]
Reviewer:
Implementing Microsoft Dynamics 365 for Finance and Operations [2017]
Microsoft Dynamics 365 Extensions Cookbook [2017]
Microsoft Dynamics CRM 2011: Dashboards Cookbook [2012]
Presenter:
Digital Transformation @ Dynamics 365 Saturday Toronto [2018]
Leveraging Power BI in Microsoft Dynamics 365 @ PBIUG Toronto [2018]
Using External JScript Libraries with Microsoft Dynamics CRM @ eXtremeCRM [2013]
Other:
Blog @ https://thatcrm.com/
Business Applications MVP [2014-2019]
CRMUG Local Chapter Lead Toronto [2018-2019]
Event Organizer @ Dynamics 365 Saturday Toronto [2019]
Event Organizer @ Dynamics 365 Saturday Toronto [2018]