Alan Faingold

Alan is the founder and CEO of Customer Loyalty Concepts, LLC. He believes that a leader’s mission is to connect organizational philosophies and culture to team member values by teaching everyone to deliver exceptional service to every customer. In his roles as a management trainer in the hospitality industry, Alan and his teams earned awards for customer count improvement, sales building, employee retention, and controllable profit achievement. While leading his high-performing management training restaurants, Alan earned his Bachelor in Business Management, Master of Science in Leadership, and Doctor of Education degrees and graduated Summa Cum Laude from Walden University in 2019. He earned a second Master's Degree from University of Tennessee in 2023.

As Alan’s book states, the purpose of Customer Loyalty Concepts is to inspire improvement in the delivery of exceptional customer service and increase customer loyalty to benefit every organization. His ability to coach both leaders and team members on the delivery of excellent service was instrumental in his selection as the author of corporate-endorsed team member and management training programs. Alan’s insights and relentless quest to earn customer loyalty provide practical recommendations and solutions that will empower your success!