Douglass is president and co-founder of communicate4IMPACT (C4I), a marketing and communications firm that specializes in business storytelling training. Douglass previously led thought leadership and executive communications at Mastercard in Purchase, New York. Prior to Mastercard, Douglass spent two decades in Washington, DC, where he worked on Capitol Hill in senior positions in both the U.S. Senate and House. Douglass was previously senior advisor and speechwriter to U.S. Senator Olympia J. Snowe of Maine. He and his wife, Lisa-Marie, reside in Westchester County, New York, where they are raising their twins.