Daniel Dougherty

With more than 20 years’ tenure servicing top brands and experience leading hundreds of contact centers, Daniel Dougherty is an executive with a profound

understanding of customer experiences and related employee behaviors.

Throughout his career, Daniel has created proven management systems, such as the

Results Companies’ CX360, which earned numerous industry honors including supporting clients’ wins of J.D. Power awards for excellence in customer service.

Daniel is a Six Sigma Black Belt and Certified Customer Experience Professional who now directs his own consulting company helping organizations create value from technology, execute inventive operational approaches, and build progressive global teams.