Drs. Bart de Best

In recent years, many organizations have experienced the benefits of using Agile approaches such as Scrum and Kanban. The software is delivered faster whilst quality increases and costs decrease. The fact that many organizations that applied the Agile approach did not take into account the traditional service management techniques, in terms of information management, application management and infrastructure management, is a major disadvantage.

The solutions to this problem has been found in the Dev (Development) Ops (Operations) approach. Both worlds are merged into one team, thus sharing the knowledge and skills. I have written several books on these topics. See my serie: dbmetrics.

I have been active in ICT for many years and worked primarily with the top 100 of European business / government organizations and acquired experience in different roles within all aspects of system development, including operations.

Currently I'm active in the knowledge management (cycle of service management), such as training ICT managers and service managers, advising service management organizations, improving service management processes and outsourcing service management organizations.