Jacqui Coles

Jacqui is a registered nurse, midwife and health visitor. She has extensive experience in safeguarding, patient safety, and as a senior manager and an advocate working in the NHS. In 2014, she became Deputy Chief Executive at the Patients Association, a high profile ‘patient voice’ charity.

Jacqui has dealt with many situations where the client’s personal relationship had been strained, broken down or challenged. That experience influenced the individual’s physical and mental wellbeing and ultimately, their recovery.

While working at the Patients Association, Jacqui acted as an advocate for people when things had gone wrong during a patient’s care. Many of those people did not know whom to trust, which often resulted in high levels of stress, leading to serious health issues and cripplingly low self-esteem. Jacqui understands that if you feel alone and lack confidence, it can adversely affect the life decisions you make. Jacqui has published reports into the failings of the health service and has written many patient stories. She is passionate about supporting women to be the best they can be and above all, to make sure they know where to turn for help. She wants women to talk about their experiences, support each other and to no longer suffer in silence.