Gwen Oglesby

In her first book, Gwen Foster Oglesby pours out her passion for customer service and having a strong work ethic. It is her desire that employees are able to maintain rewarding employment by ensuring their 'personal brand' encompasses Integrity, Professionalism, Attitude and Dependability. A native of Jacksonville, Florida, Gwen shares her best practices and helpful hints that inspire and develop service conscience employees.

Gwen is a graduate of University North Florida with a Bachelor in Business Administration.

www.callcenterthebook.com

Reviews/Endorsements

"One of the best Customer Service books of all time" - BookAuthority

5 Books Every Contact Center Supervisor Should Read - Sharpen Contact Center

Books on Customer Service Every Call Center Manager Should Read - Marketing Daily Advisor

8 Must Read Call Center Books - Capterra

Contributing author for ICMI