Mikhail Naumov

Mikhail Naumov is the cofounder, president, and CSO of DigitalGenius, the leading platform for human + AI customer service. Their product blends the best of human and machine intelligence to create a more efficient and less costly customer service operation. Mikhail and his team have spent the last three years living inside contact centers, listening to customer service agents and managers and studying their day-to-day jobs. Armed with this information, they have brought machine learning to life inside the world’s most innovative contact centers—helping companies optimize, differentiate, and effectively serve their customers.