John Ford

John Ford is a workplace mediator, conflict resolution trainer, and coach with more than thirty years of experience helping organizations handle their inevitable conflicts competently.

He has mediated hundreds of workplace conflicts, trained thousands of professionals across corporate, government, healthcare, and academic settings, and teaches mediation and negotiation each year at UC Law San Francisco.

He is the author of Tracking Triggers: From Reactivity to Responsiveness, Peace at Work: The HR Manager's Guide to Workplace Mediation, and A Dictionary of Feelings and Needs.

He is also the creator of The Empathy Set®, a feelings and needs card deck and mobile app used in mediation, coaching, and training.

He studied law at the University of Cape Town and practiced in Namibia, where he represented survivors of human rights abuses and chaired the board of the Nyae Nyae Development Foundation. It was later, watching San trackers work, that he found what inspired the metaphor at the heart of Tracking Triggers.

He lives in the San Francisco Bay Area.