Theo Gilbert-Jamison

Theo Gilbert-Jamison is CEO of Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations across all industries exceed expectations by elevating the customer experience from average to extraordinary. She is also author of several popular leadership books. Prior to launching Performance Solutions by Design, Theo was VP of Learning & Development for The Ritz-Carlton Hotel Company. On average, Theo's books, workshops, videos, and webinars are viewed by over 250,000 people annually.