Dr. Jon Anton

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Optimizing Outbound Calling: The Strategic Use of Predictive Dialers
Anton, Dr. Jon; Demczak, Alex G.

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� 9.82

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How to Conduct a Call Center Performance Audit: A to Z
Anton, Dr. Jon; Phelps, Dru

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� 57.08

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Contact Center Management "By the Numbers"
Anton, Jon; Webb, Kamal

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� 10.46

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Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives"
Anton, Jon; Petouhoff, Natalie L.; Schwartz, Lisa M.

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� 21.94

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Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine Your Company's Destiny
McConnell, Matt; Anton, Jon

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� 38.82

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