Dr. Jon Anton

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Customer Relationship Management Technology
Anton, Dr. Jon; Vilsoet, Bob

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Optimizing Outbound Calling: The Strategic Use of Predictive Dialers
Anton, Dr. Jon; Demczak, Alex G.

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Selecting a Teleservices Partner
Anton, Jon; Carr, Lori

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How to Conduct a Call Center Performance Audit: A to Z
Anton, Dr. Jon; Phelps, Dru

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� 763.75

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