Mark Hillary

Mark Hillary is a writer, podcaster, and business commentator who has spent more than twenty years exploring how technology changes the way people work, buy, sell, and communicate.

His career has taken him across the worlds of outsourcing, customer experience, artificial intelligence, digital transformation, and global business services. Along the way he has interviewed thousands of executives, entrepreneurs, analysts, and industry experts, always with a focus on understanding what is really changing beneath the latest business buzzwords.

Mark is the creator and co-host of The CX Files podcast, where he discusses the future of business, customer experience, AI, and outsourcing with leaders from around the world. He is also a prolific author and columnist, known for translating complex business and technology trends into practical ideas that executives can use immediately.

Rather than approaching technology as a technical specialist, Mark writes from the perspective of a storyteller and observer. His books often explore the human impact of change—how new technologies alter customer relationships, reshape careers, transform industries, and create new opportunities for those willing to adapt.

Originally from the United Kingdom and now based in São Paulo, Brazil, Mark writes extensively on artificial intelligence, sales, marketing, customer experience, outsourcing, and the future of work. His work is read by business leaders, entrepreneurs, consultants, and professionals seeking to understand where business is heading next—and how to stay ahead of it.

When he's not writing, podcasting, or interviewing industry leaders, Mark can usually be found working on his next book or exploring the ideas that will shape the next decade of business.