Laura Barclay

Laura Puchtell Barclay is the coauthor of The Power of Civility (Thrive Publishing, May 2011), and numerous employment articles. Laura is a sought-after consultant, speaker, and expert on civility, social & business etiquette, international protocol, executive refinement, and employee relations.

Laura is founder and president of the Civility & Etiquette Centre, LLC, the leading etiquette, civility, and international communications consulting firm in the United States. She has consulted with Fortune 500 companies, government organizations, professional service firms, and professional associations such as, Administaff, APi National Service Group, AvMed Health Plans, Bell South, Drake Beam Morin (DBM), Geronimo Energy, Goodman Group, Maytag, MetLife, North Dakota Trade Office, PacifiCare, Uni-Systems, UnitedHealthcare, University of Minnesota, and many more.

Having helped thousands of people learn to interact and communicate more effectively, she has been featured on FOX, CBS, NBC, and TLC, on radio, and highly quoted in publications such as the Chicago Tribune, Columbus Dispatch, Minnesota Business Magazine, Minneapolis Star Tribune, Myrtle Beach Sun, Seattle Times, St. Paul Pioneer Press, and Twin Cities Business.

Prior to starting her firm, Laura led learning for finance professionals at both MetLife and PricewaterhouseCoopers, and the training and employee relations communication departments for the international law firm, Faegre & Benson. Additionally, Laura has taught both undergraduate and graduate Sociology at the University of Minnesota.

With a Masters degree and Ph.D. ABD in management and organizational sociology from the University of Minnesota, and as a Certified Etiquette Consultant, Certified International Speaker, and Certified Leadership Facilitator, Laura is uniquely qualified to address civility and etiquette in our communities and workplaces.

Laura is passionate about civility and graciousness in our world and devoted to building respect within and across organizations, communities, and families.

If you are looking to navigate the nuances of today's world, interact more effectively in social situations, build relationships, and create positive interactions, leading civility and etiquette expert, Laura Puchtell Barclay, will guide you.