Martin Hill-Wilson

I am a long standing member of the customer service community. In fact I was part of a group that launched the first call centres in the UK a few lifetimes ago! Since then, I've served as consultant, facilitator, director and CEO for a variety of brands.

At heart I'm a communicator. I love keynote speeches, workshops, blogging and now authoring. All part of my contribution in passing on best practice and next generation thinking.

Right now social customer service and social collaboration have my attention. Part of a greater transformation affecting all types of relationship across the planet. Exciting times!

"Delivering Effective Social Customer Service" has my 30 + years of experience being involved in all forms of customer service:from strategy to detailed best practice skills transfer. I wrote it to help you become amazing at something that turns Customer Service into an even greater force for customers either loving or hating your brand. Social Customer Service changes the rules.