Jaisundar Venkat is a process professional specialized in BPM and leads the BPM Consulting Practice at a leading global technology company. Jaisundar's areas of interest include Business Process Management, Customer Relationship Management, SFA, Sales Performance Management & Optimization, Corporate performance Management and general IT industry development and trends. He writes online and also blogs on these as well as other topics that look at our lives and times in a lighter vein.