Mary Jo Bitner
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Services Marketing: Integrating Customer Focus Across the Firm
Wilson, Alan; Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne
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Services Marketing
Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne
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Services Marketing
Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.
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Services Marketing
Wilson, Alan; Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne
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Services Marketing
Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne
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Services Marketing (McGraw-Hill International Editions Series)
Zeithaml, Valarie A.; Bitner, Mary Jo
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Services Marketing: 5th edition
Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne
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Services Marketing: Integrating Customer Focus Across the Firm (COLLEGE IE OVERRUNS)
Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler Associate Professor Of Marketing, Dwayne D.
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