Alison Cartlidge
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ITIL V3 Foundation Handbook: 3
Hanna, Ashley; Windebank, John; Adams, Simon; Sowerby, John; Rance, Stuart; Cartlidge, Alison
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Pocketbook from the Official Publisher of ITIL: 3 (ITIL V3 Foundation Handbook)
Hanna, Ashley; Windebank, John; Adams, Simon; Sowerby, John; Rance, Stuart; Cartlidge, Alison
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Operational support and analysis: ITIL intermediate capability handbook
Stationery Office; Cartlidge, Alison
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Service offerings and agreements ITIL V3 intermediate capability handbook
Cartlidge, Alison; Stationery Office; ItSMF UK; Chakravarthy, Janaki
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