John Sansbury
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IT Service Management: Support for your ITSM Foundation exam: Support for your ITSM Foundation exam - Third edition
John Sansbury; Ernest Brewster; Aidan Lawes; Richard Griffiths
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Service Level Manager: Careers in IT service management (BCS Guides to IT Roles)
John Sansbury
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IT Service Management: A guide for ITIL Foundation Exam candidates
Brewster, Ernest; Griffiths, Richard; Lawes, Aidan; Sansbury, John
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