Christophe Langlois

Christophe Langlois, the author of 'customer experience without borders: a practical guide to social media in financial services', is a trusted public speaker, event organizer, blogger, and advisor to the worldwide financial services industry.

In the last few years, Christophe established himself as one of the leading advisors on the topics of social media, digital engagement and customer experience 2.0.

Christophe is passionate about people, networking, and personal branding. He is focused on finding ways to help a traditional, 'serious' and heavily regulated industry to better engage with its market, its clients, and its employees via the digital channels (online / mobile / social media).

Christophe is a regularly requested chairperson and speaker at conferences. In the last four years, he has contributed to over 60 events in 12 countries.

In 2007 Christophe founded http://Visible-Banking.com, which quickly became one of the leading sources of information 100% focused on social media in banking, financial services and insurance (B2C, B2B, B2B2C). In 2008, he left his Senior Innovation Manager role at Lloyds TSB to found his own company and help financial institutions all over the world to better understand and leverage social media in a strategic, yet pragmatic, way.

Christophe can be contacted via email on christophe.langlois@visible-banking.com.