Larry Williams

Larry Williams is a journalist, radio broadcaster, public speaker and has been a small business owner for 21 years. In that time he has gained a national reputation for cutting edge concepts and techniques in customer service training and development.

In addition to writing for various regional and national magazine publications, he has also authored three books on professional business management, ethical standards and customer service. He travels the country regularly where he speaks to various groups, organizations and conferences related to the retail, service and hospitality industries. He is the recipient of the American Disc Jockey Association’s prestigious Michael Butler Humanitarian Award. Williams resides in Reno Nevada with his wife and two children.

His book "Customer Service A To Z" was written specifically for the retail, service and hospitality industries. It is the first customer service book of its kind to be designed specifically for distribution to employees and business associates. A quick read, this book details the imperfections that exist in most customer service models. Based on traditional standards for a modern era, "Customer Service A to Z" details ethics and positive image portrayal like no other book. It is a tell-it-like-it-is tutorial that will have you rethinking everything you thought you knew about customer service.

For more information, visit the website http://www.CustomerServiceAtoZ.com