Named "Consummate Speaker of the Year," Lorna Riley is a 28-year experienced international speaker and founder CEO of Chart Learning Solutions. She is the winner of seven productivity and speaker awards, has written over 200 productivity programs in Sales, Customer Service, and Leadership, authored nine books (including best-selling "76 Ways to Build a Straight Referral Business"), four Coaching Guides, 260 e-Learning courses, assessments in Sales, Leadership, Management, and Customer Service, produced three audio albums, and is a frequent contributor to trade publications. She provides full-solution accountability systems in Sales, Service, and Leadership and has helped organizations increase sales by 600%.