Laurent Hermel

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Centre d'appels - Centre de relation client
Hermel, Laurent

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� 3.09

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R�ussir son stage en entreprise: Un tremplin pour l'emploi ! Plus de 100 questions/r�ponses
Hermel, Laurent; Hermel, Pascale; Hermel, Ga�lle

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� 3.95

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INNOVATION DANS LES SERVICES
Hermel, Laurent; Louyat, G�rard

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� 5.45

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La gestion du temps
Hermel, Laurent

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� 5.30

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L'accueil client
Hermel, Laurent

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� 5.64

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Strat�gie de gestion des r�clamations clients
Hermel, Laurent

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� 11.48

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Qualit� de service
Hermel, Laurent; Louyat, G�rard

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� 17.95

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Services � la personne, orient�s clients
Hermel, Laurent

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� 20.30

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