Ed Peelen
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GESTION DE LA RELATION CLIENT 2E EDITION
PEELEN, Ed; JALLAT, Frédéric; STEVENS, Eric
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Gestion de la relation client: Total relationship management, Big data et Marketing mobile
Peelen, Ed
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GESTION DE LA RELATION CLIENT 3E ED
Ed Peelen; Frédéric Jallat; Eric Stevens; Pierre Volle
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Gestion de la relation client - 5e édition: Expérience client, performance relationnelle et hub relationnel
VOLLE, Pierre; JALLAT, Frédéric
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