Eric Stevens
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Management de l'innovation
Soparnot, Richard; Stevens, Eric
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GESTION DE LA RELATION CLIENT 3E ED
Ed Peelen; Frédéric Jallat; Eric Stevens; Pierre Volle
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Gestion de la relation client - 5e édition: Expérience client, performance relationnelle et hub relationnel
Jallat, Frédéric; Peelen, Ed; Stevens, Eric; Volle, Pierre
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Gestion de la relation client: Total relationship management, Big data et Marketing mobile
Peelen, Ed
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