Wendi Pomerance Brick

Wendi Pomerance Brick has over 20 years of experience developing and implementing customer service improvement programs, including training and facilitation, surveys, process improvements, performance measures, rewards programs, and technology updates.

In 1998, Wendi was named as the County of San Diego's first Customer Service Manager. Her programs were used as models around the United States and were awarded two NACo (National Association of Counties) Achievement Awards. In 2003, Wendi was a Finalist in the San Diego Business Journal's annual "Women Who Mean Business." Wendi was asked to join the Executive Team at the City of San Diego in 2006, and was appointed Director of the Department of Customer Services.

Wendi is now the President and CEO of Customer Service Advantage, Inc. (www.theCSAedge.com) CSA, Inc. provides customer service consulting and training services to businesses, non-profits, educational institutions and government agencies. In 2010, Wendi published her first book, "The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector", intended to be a blue print and resource for any person or organization that provides services to the public.