Eunice LeMay

Eunice LeMay, now retired, has held numerous positions throughout her working life, ranging from a customer service job as a Big Boy hostess, to factory work pressing pants at Jack Winter, to 10 years in the Funds Transfer Department at a Wisconsin bank. After moving to California in 1985, she was a Unix Systems Administrator at a small IT company and volunteered at a library where, among other things, she taught Internet classes to the public. However, when working with her boss (Jane Schwamberger) as the Assistant to the Training Librarian, she experienced excellent communication. This led her to realize the importance of good communication in the workplace and to the increasing desire to teach others about the benefits of good communication. In addition to teaching Internet classes to the public she has taught elementary school. Now she and Jane are sharing their discoveries about effective communication through seminars and speaking engagements.

Jane Schwamberger, also retired, has experienced both highly successful communication and poor communication in her varied positions in the states of New York, Florida, Washington, and California. She has worked at the McGraw-Hill Publishing Company in New York City and in retail on Long Island (NY). Most of her experience is in libraries, where she has held a variety of positions, including Reference Librarian, Director of Children's Services, Library Director in Florida, Branch Manager in Florida and Washington State, Consultant and Training Librarian in California. While Director of the New Port Richey Public Library (FL), she implemented a highly successful communication program with her staff, city staff, library board members, community agencies, and Friends of the Library. Throughout her career, she has been aware of the need for improved communication practices and has actively developed and implemented them. As the Training Librarian for Santa Cruz Public Libraries (CA) she began working with Eunice LeMay, who became her assistant in 1999. Their experience of excellent communication with each other led to the desire to work together on projects that would share effective communication techniques with others.