Bernd Stauss

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Complaint Management: The Heart of CRM
Seidel, Wolfgang; Stauss, Bernd

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Psychology of Gift-Giving: On the psychology of gift giving
Stauss, Bernd

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� 18.41

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Optimiert Weihnachten: Eine Anleitung zur Besinnlichkeits-Maximierung
Stauss, Bernd

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� 4.99

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Das perfekte Geschenk: Zur Psychologie des Schenkens
Stauss, Bernd

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� 11.57

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Beschwerdemanagement: Unzufriedene Kunden als profitable Zielgruppe
Stauss, Bernd; Seidel, Wolfgang

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� 3.42

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Effective Complaint Management: The Business Case for Customer Satisfaction (Management for Professionals)
Stauss, Bernd; Seidel, Wolfgang

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Wenn Thomas Mann Ihr Kunde w�re: Lektionen f�r Servicemanager
Stauss, Bernd

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Beschwerdemanagement Excellence: State-of-the-Art und Herausforderungen der Beschwerdemanagement-Praxis in Deutschland
Stauss, Bernd; Sch�ler, Andreas

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