Bernd Stauss

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Service Quality and Management

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Beschwerdemanagement 5.A.
Stauss

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� 19.91

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Complaint Management: The Heart of CRM
Seidel, Wolfgang; Stauss, Bernd

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� 1.34

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Psychology of Gift-Giving
Stauss, Bernd

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� 18.13

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Internationalisierung Von Dienstleistungen: Furum Dienstleistungsmanagement

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� 3.49

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Dienstleistungsqualit�t: Konzepte ― Methoden ― Erfahrungen
Bruhn, Manfred

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� 3.49

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Verbraucherinteressen: Gegenstand, Legitimation u. Organisation (Betriebswirtschaftliche Abhandlungen)
Stauss, Bernd

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Services Science: Fundamentals, Challenges and Future Developments

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