Raul Pupo

About The Author

Raul Pupo is an entrepreneur, venture capitalist, author, speaker, educator, and consultant who has done business throughout much of the world. Raul's business experience spans over 40 years capitalizing, founding, operating, and advising companies. In each case, these companies achieved success on the strength of Raul's service philosophy as they were all modestly capitalized while competing against the giants of the technology world. Raul's prior ventures have each been acquired by Fortune 500 companies.

Raul serves on several company advisory boards and as a board member of several companies. Raul is also a university guest lecturer in the field of Service Management, a field of study whose coursework Raul designed for corporate executives and is unique at institutions of higher learning in the United States.

Raul has served as an adjunct professor in management information systems, and computer science, a reviewer for peer-reviewed journals, and as a board member advising the information technology institutes of several universities.

Raul has a BBA in Industrial Management, an MBA in Information Systems and has completed all course work for an MS degree in Technology Management. Raul has authored many white papers for practitioners in business, and his articles and blog postings have been published in various magazines, journals, and newspapers. Raul has been interviewed on radio and television both in Europe and the United States, and is a much sought-after speaker on the subjects of business strategy and Service Management.

Raul's first book, America's Service Meltdown: Restoring Service Excellence in the Age of the Customer, has been hailed by both world-class business people and leading academics. Raul's second book, Why Service Matters, picks up where America's Service Meltdown left off by drilling down on the myriad ways the consuming public is being short-changed by their suppliers.

More about the author at http://ServiceMeltdown.com.