Jan Van Bon,

Since the late 1980’s, Jan van Bon has been deeply involved in the development and dissemination of knowledge in the field of Service Management. He was one of the founders of the Dutch itSMF Chapter, and he set up and managed the global itSMF-International Publication Committee. He organized dozens of conferences, and wrote/produced 100+ books on service management topics, with an international team of thousands of authors and reviewers.

Since 2015 he (again) is an independent expert, and chair of the SURVUZ Foundation. He concentrates on the development of Service Management Architecture, and on the promotion of methods and (free) instruments, both in practice and in higher education. Although he is very familiar with the usual frameworks and standards, his views are ‘not the usual’.

Jan is an experienced international trainer and speaker on many management topics. You can find his profile here: http://www.linkedin.com/in/jvbon