Jenny Dugmore

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Achieving ISO/IEC 20000
Dugmore, Jenny; Lacy, Shirley

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A Manager's Guide to Service Management
Dugmore, Jenny; Lacy, Shirley

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� 8.62

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Achieving ISO/IEC 20000 - Why People Matter
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Achieving ISO/IEC 20000
Dugmore, Jenny; Lacy, Shirley

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� 26.08

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Achieving ISO/IEC 20000 - The Differences Between BS 15000 and ISO/IEC 20000
Dugmore, Jenny

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