Jenny Dugmore
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Achieving ISO/IEC 20000: Making Metrics Work
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Achieving ISO/IEC 20000 - Why People Matter
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A Manager’s Guide to Service Management (6th edition)
Jenny Dugmore; Shirley Lacy
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Achieving ISO/IEC 20000
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Achieving ISO/IEC 20000 - The Differences Between BS 15000 and ISO/IEC 20000
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