Jenny Dugmore

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Achieving ISO/IEC 20000 - Capacity Management
Dugmore, Jenny; Lacy, Shirley

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� 3.09

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Achieving ISO/IEC 20000
Dugmore, Jenny; Lacy, Shirley

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� 3.64

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Achieving ISO/IEC 20000 - Why People Matter
Dugmore, Jenny; Lacy, Shirley

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� 6.18

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A Managers' Guide to Service management
Jenny Dugmore; Shirley Lacy

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� 8.80

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